Client Support Advisor

As a Client Support Advisor, you’ll be more than a problem-solver - you’ll create smart, lasting solutions. You’ll deliver fast, professional IT support and provide expert advice that improves systems and processes. Collaboration will be at the heart of your work as you partner with teams and stakeholders to ensure technology runs seamlessly.

About the role:

Step into a role where your expertise truly matters! We have an exciting casual opportunity for a Client Support Advisor to join Box Hill Institute. You’ll be the friendly face and trusted expert who ensures our staff and students have the seamless IT experience they need to thrive.

As a Client Support Advisor, you’ll be more than a problem-solver - you’ll create smart, lasting solutions. You’ll deliver fast, professional IT support and provide expert advice that improves systems and processes. Collaboration will be at the heart of your work as you partner with teams and stakeholders to ensure technology runs seamlessly. You’ll keep documentation accurate, champion continuous improvement, and support end-user devices while contributing to projects that enhance the client experience across our campuses.

This role is based at our Box Hill campus and reports to the Supervisor – IT Service Delivery within the Information Technology Services department. The salary is PACCT 3.1, with an hourly rate of $37.57 plus 12% superannuation.

About you:

• Hold a relevant IT qualification and bring current experience in technology support.
• Thrive in a team environment, demonstrating strong organisational skills and flexibility during peak periods.
• Communicate confidently with excellent interpersonal, verbal, and written skills.
• Proficient in MS Office and comfortable preparing accurate reports and documentation.
• Victorian Working with Children Check clearance
• National Police Check clearance
• Your values align with ours – together we are curious, trustworthy and compassionate.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything from short courses through the Centre for Adult Education (CAE), Victorian Certificate of Education (VCE), VCE Vocational Major (VCEVM), Victorian Pathways Certificate (VPC), pre-apprenticeships, apprenticeships certificates, diplomas, and higher education degrees. We support our students’ ambitions to study through our well-equipped classrooms at our campuses in Box Hill, Lilydale and the Melbourne CBD, as well as remotely with blended and online courses.

We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

Why work with us?

At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth, and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Health & wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Unique campus experiences to support student learning, including $5 haircuts, shaves and grooming at our Barbershop as well as discounted treatments at our Day Spa and Beauty Salons located at our Elgar campus
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact Aleksander Vujatovic via a.vujatovic@boxhill.edu.au.

Applications close: 9:00am, 19^th November 2025

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone’s responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute’s Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.